Treating customers fairly
"I believe passionately in providing customers with a first-class service and excellent value for money. This belief is underpinned to always treat our customers fairly in accordance with the TCF principals set out by the Financial Conduct Authority".
RuthJames Mortgages Customer Promise:
We will always treat you fairly. You can expect, in all our dealings with you, that we will:
Treat you as we would expect to be treated
Never take advantage of you
Be open and Honest
Quickly put right any mistake we make
James English